Welcome to BUKE (bu-ke.co.ke). By accessing or using our website, you agree to comply with and be bound by the following terms and conditions. Please read them carefully before making any purchases or using our services.

1. General

• These Terms and Conditions (“Terms”) govern your use of the BUKE website and all services and products provided by BUKE.
• By accessing our website, you confirm that you are at least 18 years old or have the permission of a parent or guardian to use our services.
• BUKE reserves the right to update these Terms at any time without prior notice.

2. Products and Services

• BUKE specializes in skin and hair care products. All products are described as accurately as possible, but we do not guarantee that descriptions or images are error-free.
• Product availability is subject to change without notice. We reserve the right to limit the quantity of products sold to any customer.

3. Pricing and Payments

• All prices on BUKE are displayed in Kenyan Shillings (KES) and are inclusive of applicable taxes unless otherwise stated.
• We accept various payment methods, including M-Pesa, credit/debit cards, and other options as indicated at checkout.
• Payment must be made in full at the time of purchase.

4. Orders and Shipping

a. Order Confirmation

• Once you place an order, you will receive an order confirmation email. This email does not guarantee acceptance of your order. BUKE reserves the right to cancel or refuse any order for any reason.

b. Shipping Policy

• Orders are processed and shipped within [Insert Processing Time, e.g., 1-3 business days] after payment confirmation.
• Shipping fees and delivery timelines vary depending on your location. Details will be provided at checkout.
• BUKE is not responsible for delays caused by third-party couriers or unforeseen circumstances.

5. Returns and Refunds

a. Returns

• We accept returns for unopened and unused products within 7 days of delivery. To initiate a return, contact us at returns@bu-ke.co.ke.
• Products must be returned in their original packaging, and you will bear the cost of return shipping unless the product is defective.

b. Refunds

• Refunds are processed within 7-14 business days after we receive the returned product. Refunds will be made to the original payment method.

6. Use of the Website

• You agree not to misuse our website, including but not limited to committing fraud, hacking, transmitting malicious software, or violating any applicable laws.
• BUKE reserves the right to restrict or terminate your access to our website for violating these Terms.

7. Intellectual Property

• All content on BUKE, including text, images, logos, and product descriptions, is the property of BUKE and is protected by copyright and trademark laws.
• You may not copy, reproduce, or distribute any content from our website without prior written consent.

8. Disclaimer of Warranties

• BUKE provides its website and services on an “as is” and “as available” basis.
• We do not guarantee that our website will be error-free, secure, or uninterrupted, or that products will meet your specific requirements.

9. Limitation of Liability

• BUKE is not liable for any indirect, incidental, or consequential damages arising from your use of our website or products, including loss of data, revenue, or profits.
• Our maximum liability to you for any claim is limited to the amount you paid for the products or services in question.

10. Indemnification

You agree to indemnify and hold BUKE harmless from any claims, damages, or expenses arising out of your violation of these Terms or misuse of our website.

11. Governing Law

These Terms are governed by and construed in accordance with the laws of the Republic of Kenya. Any disputes arising under these Terms will be subject to the exclusive jurisdiction of the courts in Kenya.

12. Contact Information

If you have any questions about these Terms or need assistance, please contact us:

• Email: info@bu-ke.co.ke
• Phone: +254 722 218 249
• Address: Patel Flats, Block 1, Behind Kose Heights – Hurlingham, Nairobi

Thank you for choosing BUKE. We appreciate your trust and look forward to serving you!